Remote Customer Resolution Specialist

MCI specializes in delivering tailored solutions to meet the diverse needs of our clients.

We're looking for Collections Specialists who are persuasive, professional, and results-driven. They will help customers resolve outstanding balances while maintaining a respectful and empathetic approach.

To be considered for this role, candidates must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

• Contact customers regarding overdue accounts via phone and email.
• Negotiate payment arrangements and settlements.
• Update account information and payment statuses.
• Follow up on broken promises and missed payments.
• Adhere to compliance and regulatory standards.
• Maintain detailed records of all collection activities.
• Meet or exceed daily and monthly collection targets.

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated individuals with the following qualifications:

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong negotiation and conflict resolution skills.
• Ability to remain calm and professional under pressure.
• Familiarity with debt collection laws and practices is a plus.
• Previous experience in collections or customer service preferred.

At MCI, your hard work deserves recognition and rewards.

Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck.

• HMO, Medical and Dental coverage.
• Free meal during training.
• Career growth and learning.
• Allowances (Rice, Clothing, Laundry, Meal).
• Performance and loyalty bonuses.
• Frequent disinfection, fogging of workplace.
• Opportunities for growth and promotion.
• Employee shuttle services.
• Company retreats and off-site events.
• Sharpen your social skills while meeting awesome people and making new friends.
• Plus, more in-office rewards, raffles, recognition gifts, and treats.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations.

While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

Join us today

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.

The employee may occasionally be required to move about the office to accomplish tasks.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community.

All aspects of employment at MCI are based solely on a person's merit and qualifications.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.

MCI provides reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.