Remote Technical Support Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeSupport Full time ₱1,000,000 - ₱1,200,000
Technical Support Role

This is a remote opportunity to join our team of skilled technical support specialists. We are seeking an individual who can provide expert technical assistance and troubleshooting support for clients across various industries.

You will be responsible for responding to technical inquiries, resolving issues related to hardware, software, and connectivity, and guiding users through solutions with patience and professionalism.

A high-speed internet connection, quiet work environment, and strong language proficiency in English are required.

Key Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
Qualifications

The ideal candidate must have previous call center experience, work-from-home experience, and strong command of the English language.

  • Must be 18 years or older
  • High school diploma or equivalent
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Strong troubleshooting and follow-up skills
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Compensation & Benefits

We offer competitive compensation and benefits packages designed to grow with you.

  • HMO Coverage plus a dependent
  • Dental coverage
  • Free meals during training
  • Career growth and learning
  • Performance and loyalty bonuses
  • Opportunities for growth and promotion
Physical Requirements

This job operates in a professional office environment and requires the ability to sit/stand for long periods while using a computer and headset.

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