
Claims Resolution Specialist
2 weeks ago
We are seeking a detail-oriented and analytical Investigative Claims Specialist to join our team. The successful candidate will be responsible for investigating and resolving customer claims related to branded merchandise, ensuring timely resolution and maintaining accurate documentation.
- Manage and investigate incoming customer claims, including but not limited to imprinting errors, delivery delays, pricing discrepancies, or issues affecting product quality and integrity.
- Collaborate with internal departments to gather relevant information, identify the root cause, and determine the appropriate resolution.
- Communicate professionally and empathetically with customers throughout the claims process, providing updates and explaining investigation findings.
Key Responsibilities:
Claims Resolution- Coordinate and process claims resolutions, including product reprints, credits, refunds, replacements, or discounts, in alignment with company guidelines and authorization levels.
- Maintain accurate and thorough documentation of all claims, outcomes, communications, and resolution actions within internal systems.
- High school diploma or equivalent required.
- Minimum 2 years of experience in customer service, claims resolution, or order investigation, ideally within the promotional products industry or a similar custom manufacturing environment.
The ideal candidate will possess strong analytical and investigative skills, excellent verbal and written communication abilities, and the ability to handle sensitive situations with professionalism and empathy.
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