Remote Customer Experience Specialist

2 weeks ago


Imus, Calabarzon, Philippines beBeeCustomerSupport Full time $45,000 - $60,000

We are looking for a skilled Customer Experience Specialist to join our team

Job Summary

The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. You will be responsible for providing top-notch customer support via chats and emails, building strong relationships with clients, and meeting performance goals.

Key Responsibilities
  • Provide timely and effective customer support via live chats and emails
  • Build trust and rapport with customers through active listening and empathetic communication
  • Maintain working knowledge of our client's products and services to provide accurate solutions
  • Collaborate with colleagues to resolve complex issues
Requirements
  • Excellent upper intermediate level in Chinese and English (B2 level)
  • At least 6 months of experience in a customer support role
  • Experience with live chats and emails
  • Personal or professional experience in crypto
  • Analytical and research skills
  • Positive and responsible attitude
Bonus Skills
  • Experience with CRM systems
  • Experience with Salesforce or Zendesk

We offer a fully remote work environment, inclusive international atmosphere, and competitive compensation. Our company prioritizes employee growth, self-development, and work-life balance.



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