
Remote Customer Experience Specialist
2 weeks ago
We are looking for a skilled Customer Experience Specialist to join our team
Job SummaryThe ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. You will be responsible for providing top-notch customer support via chats and emails, building strong relationships with clients, and meeting performance goals.
Key Responsibilities- Provide timely and effective customer support via live chats and emails
- Build trust and rapport with customers through active listening and empathetic communication
- Maintain working knowledge of our client's products and services to provide accurate solutions
- Collaborate with colleagues to resolve complex issues
- Excellent upper intermediate level in Chinese and English (B2 level)
- At least 6 months of experience in a customer support role
- Experience with live chats and emails
- Personal or professional experience in crypto
- Analytical and research skills
- Positive and responsible attitude
- Experience with CRM systems
- Experience with Salesforce or Zendesk
We offer a fully remote work environment, inclusive international atmosphere, and competitive compensation. Our company prioritizes employee growth, self-development, and work-life balance.
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