Customer Experience Resolution Expert

2 weeks ago

Imus, Calabarzon, Philippines beBeeResolution Full time $65,000 - $85,000
Job Summary

This role is a critical part of our support team, responsible for managing and resolving escalated customer issues. As a specialist in this field, you will be the primary point of contact for high-priority customer complaints, disputes, and sensitive issues.

Key Responsibilities:
  • Resolve Complex Issues: Act as the primary point of contact for high-priority customer complaints, primarily via phone. Utilize exceptional verbal and written communication skills to de-escalate and resolve complex problems from start to finish.
  • Critical Thinking: Think critically to solve complex problems and take ownership of issues throughout their resolution process.
  • Stakeholder Management: Coordinate with internal stakeholders to gather information and ensure timely resolutions.
Requirements:
  • Exceptional Communication Skills: Possess exceptional verbal and written communication skills in English.
  • Emotional Intelligence: Demonstrate emotional intelligence and empathy in all interactions with customers.
  • Critical Thinking Mindset: Possess a critical thinking mindset and be able to think proactively to solve complex problems.
  • Zendesk Proficiency: Be proficient in Zendesk and telephony systems.

As a member of our support team, you will have the opportunity to grow professionally and personally in a dynamic and innovative work environment. If you are passionate about delivering exceptional customer experiences, we encourage you to apply for this role.

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