Customer Service Expert

5 days ago

Las Piñas, National Capital Region, Philippines beBeeTechnical Full time ₱12,000 - ₱18,000
Job Description

We are seeking a Technical Support Specialist to join our team. As a key member of our customer support team, you will be the first point of contact for customers via chat, email, and phone.

  • Resolve customer inquiries and issues in a timely and professional manner.
  • Escalate complex issues to subject matter experts when necessary.
  • Update support content (FAQs, user guides) based on recurring issues and product updates.
  • Audit and review AI Bot responses to ensure iterative improvements in the support function.

You will work closely with our Customer Operations Specialists to provide critical support to our customers around the world.

Responsibilities:
  • Ticket Management: Log, track, and resolve customer tickets promptly.
  • Problem Solving: Diagnose and fix issues, ensuring seamless hand-offs for complex cases.
  • Communication: Strong written and verbal communication skills.
  • Organisation: Excellent problem-solving and organisational abilities.
Requirements:
  • Recent graduate or 2+ years in customer solutions, preferably in tech or healthcare.
  • Familiarity with CRM systems and support platforms.
  • Self-motivated and capable of working independently.

Our organisation prioritises the creation of unconventional solutions to difficult problems and expedites their development. We encourage setting ambitious goals and achieving them. You'll collaborate with an exceptional team of engineers, medicos, and designers to deliver your best work.

Why you will thrive with us:

  • Enjoy flexible remote work options with potential for hybrid arrangements.
  • Learn from industry leaders and diverse colleagues.
  • Pursue a global impact by immersing yourself in one of the leading healthtech startups.

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