Customer Experience Expert

1 day ago

Las Piñas, National Capital Region, Philippines beBeeMerchant Full time ₱600,000 - ₱800,000

Job Title: Merchant Support Specialist

About the Role:

We are seeking an experienced and skilled support specialist to join our team. As a merchant support specialist, you will play a vital role in delivering an outstanding customer experience by responding promptly to customer inquiries, troubleshooting technical issues, and becoming a product expert.

Key Responsibilities:

  • Deliver a best-in-class customer experience by responding promptly to customer inquiries
  • Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed
  • Become a product expert so you can answer questions quickly and accurately
  • Manage multiple customer conversations at a time
  • Own follow-ups and ensure all tickets are resolved in a timely manner
  • Collaborate with internal teams on escalated or complex issues
  • Spot trends in support issues and share insights with product, tech, and ops
  • Contribute to internal knowledge-sharing (documentation, training, etc.)

Requirements:

  • Proven experience in merchant support, customer support, or a related role
  • Proven experience in e-commerce, SaaS, or analytics
  • Excellent communication and problem-solving skills
  • You love helping people and can think on your feet
  • Comfortable wearing many hats and juggling priorities
  • Ability to multitask, stay organized, and manage time effectively
  • Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus

Benefits:

  • Competitive salary and equity packages
  • Flexible vacation and PTO

Culture & Values:

  • Put customers first — Be honest and transparent. Always act in the customer's best interest.
  • Be helpful — Support teammates, customers, and partners with generosity and kindness.
  • Strive for excellence — Commit to being world-class at what you do.
  • Build and develop a diverse, world-class team — Hire the best, and invest in feedback and growth.
  • Have a perspective — Speak up when you disagree. Everyone is responsible for making us better.

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