Customer Service Professional

1 day ago

Las Piñas, National Capital Region, Philippines beBeeExpert Full time ₱3,600,000 - ₱6,000,000
Customer Support Expert

At Motion, we're building a groundbreaking work suite that empowers everyday businesses to streamline their operations. Our platform is a comprehensive solution that includes project management, documents, sheets, calendars, meetings, knowledge, and communication tools.

Our AI agents are deeply integrated into the platform, enabling them to access data, context, and workflows seamlessly. This results in extreme accuracy and an order-of-magnitude boost in productivity.

We're seeking a skilled Customer Support Expert to join our team. The ideal candidate will have experience addressing customer inquiries efficiently, adhering to service-level agreements. They will leverage our knowledge base to address common queries and escalate technical issues promptly.

Key Responsibilities:
  • Address customer inquiries in a timely manner, ensuring adherence to service-level agreements.
  • Utilize our knowledge base to address frequent customer queries.
  • Identify and escalate technical issues, prioritizing customer satisfaction.
  • Contribute to refining our customer operations to enhance support offerings and bolster customer retention.
  • Act as a bridge between customers and product/engineering teams, facilitating critical feedback.
Requirements:
  • Excellent written and spoken English skills.
  • 2 years of customer support experience in various environments or a degree from a top-tier institution.
  • Commitment to a 40-hour workweek with flexibility.
  • Genuine enthusiasm for delivering exceptional customer service.
  • An independent spirit thriving in a remote, dynamic setting.
  • Sharp analytical and critical thinking abilities.
  • Adaptability, coupled with receptivity to feedback.
  • Familiarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is a plus.
Why You'll Thrive With Us:
  • Competitive compensation with structured pay reviews every six months.
  • Clear pathways for advancement, including Senior Agent and Managerial roles.
  • A culture that values internal growth and promotion.
  • A collaborative and innovative working atmosphere.
  • Respect for your time with a swift and transparent interview process.

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