Customer Service

3 days ago

Las Piñas, National Capital Region, Philippines Express Transport Hauling and Freight Services Inc. Full time $40,000 - $60,000 per year

About the role

As a Customer Service Representative at Express Transport Hauling and Freight Services Inc.', you will be the face of our company, providing exceptional support and assistance to our valued clients. In this full-time position based in Las Pinas City Metro Manila, you will play a crucial role in ensuring customer satisfaction and maintaining strong client relationships.

What you'll be doing

  • Responding to customer inquiries and requests via phone, email, and chat in a timely and professional manner
  • Resolving customer issues and concerns promptly and effectively
  • Maintaining accurate records of customer interactions and transactions
  • Providing information about our products and services to assist customers
  • Collaborating with cross-functional teams to ensure seamless customer experiences
  • Contributing to the continuous improvement of our customer service processes and procedures

What we're looking for

  • Excellent communication and interpersonal skills, with the ability to build rapport with customers
  • Strong problem-solving and critical thinking abilities to handle complex customer inquiries
  • Previous experience in a customer service or client-facing role, preferably in the transportation or logistics industry
  • A genuine passion for providing exceptional customer service and a commitment to exceed customer expectations

What we offer

  • Competitive salary and benefits package
  • Opportunities for career advancement and professional development
  • Supportive and collaborative work environment
  • Work-life balance initiatives, including flexible working arrangements
  • Comprehensive health and wellness programs

About us

Express Transport Hauling and Freight Services Inc.' is a leading provider of transportation and logistics solutions in the Philippines. With a strong focus on innovation and customer satisfaction, we have built a reputation for delivering reliable and efficient services to our clients. Our team of dedicated professionals is committed to exceeding expectations and driving the success of our customers.

Apply now and join our team of customer service experts

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