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1 day ago
As a key member of our technical support team, you will provide expert assistance and troubleshooting support for clients across various industries. Your primary objective is to deliver exceptional customer service by resolving complex technical issues in a timely and efficient manner.
Strong proficiency in English, both written and spoken, is required. Previous call center experience and residence within a reasonable distance from our office are also necessary.
Main Responsibilities- Respond to inbound technical support requests via phone, chat, or email
- Diagnose and troubleshoot hardware, software, and network issues
- Guide customers through step-by-step solutions and escalate complex issues when necessary
- Document all customer interactions accurately in the system
- Maintain up-to-date knowledge of products, services, and support procedures
- Ensure customer satisfaction by providing timely and effective resolutions
- Must be 18 years or older
- High school diploma or equivalent
- Previous call center experience
- Work-from-home experience
- Strong command of the English language
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
This role involves a sedentary position using computer and headset equipment in a professional office environment. We offer reasonable accommodations to qualified applicants or employees with disabilities as required by law.
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