Remote Customer Service Expert

1 day ago

Las Piñas, National Capital Region, Philippines beBeeRepresentative Full time ₱100,000 - ₱120,000
Customer Service Representative Job Opportunity

We are seeking a skilled and experienced customer service representative to join our team.

This is a fantastic opportunity to contribute to high-impact projects with some of the world's most iconic brands. As a remote call center representative, you will support a range of inbound and outbound customer service initiatives for a diverse portfolio of well-known clients.

In this role, you'll handle incoming inquiries, proactively reach out to existing customers, and promote new products and services while delivering exceptional service. Strong proficiency in English, both written and spoken, is required.

  • Key Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Requirements
  • Qualifications:
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
What We Offer
  • Benefits:
  • HMO Coverage plus a dependent
  • Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage
  • Dental Coverage and in-house dental assistance
  • Free meals during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • In-house disinfection practices; opportunities for growth and promotion
  • Employee shuttle services; company retreats and off-site events
  • Recognition, rewards, and social opportunities
Additional Information

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and headset. May need to move objects and lift up to forty (40) pounds in occasional tasks.

Equal employment opportunity employer.

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