Technical Support Specialist
6 days ago
Sprout Solutions is seeking a proactive and detail-oriented Technical Support Specialist to join our Customer Success team. This role will serve as the first point of contact for clients, addressing and resolving their concerns with a strong focus on delivering a seamless customer experience.
This position requires technical expertise, particularly in APIs and integrations. The ideal candidate will have experience in customer support, or technical support roles, in a SaaS or API-driven environment. Strong communication skills are essential, with the ability to explain complex technical concepts in a clear and simple manner.
Main Responsibilities- Provide timely and effective support across multiple channels (email, calls, online meetings), using the most appropriate method depending on the issue at hand.
- Assist clients in effectively integrating and utilizing our APIs.
- Troubleshoot client issues, provide practical solutions, and ensure timely resolution of concerns.
- Experience in customer support, or technical support roles, in a SaaS or API-driven environment.
- Understanding of APIs and integrations.
- Basic experience or familiarity with HR/Payroll systems and non-core product categories is a plus.
- Strong communication skills with the ability to explain complex technical concepts in a clear and simple manner.
- Excellent listening skills and ability to comprehend and analyze client issues.
Sprout Solutions provides equal Opportunity Employment and welcomes applications from all sectors of society. Discrimination on the basis of race, religion, age, nationality, ethnicity, gender, citizenship, civil partnership status, or any other grounds as protected by law.
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