Technical Support Specialist
3 days ago
Job Summary
We are seeking a skilled Technical Support Specialist to join our team at San Miguel Corporation. As a key member of our IT department, you will be responsible for providing top-notch support to our end-users, ensuring their technical concerns are resolved efficiently and effectively.
About the Role
- Provide remote and onsite support for PC hardware and software issues, including deployment, installation, troubleshooting, and maintenance.
- Support other computing-related concerns such as printers, scanners, modems, USB devices, and projectors.
- Perform network-related tasks like connectivity testing, network problem isolation, LAN cable wiring, and termination.
- Aid administrators during remote troubleshooting activities by providing visible and audible onsite server availability.
Key Responsibilities
- PC, laptop, and Mac device support.
- Network (LAN) support.
- Inventory management.
- Customer support.
- Computer-related peripherals support.
Requirements
- (2 years) Diploma courses in Computer Technician and Systems Management or equivalent.
- Certification (advantage but not required): Certified Windows Professional, CompTIA A+.
- At least one-year experience in supporting end-user technical concerns.
- Relevant work experience (call center agent, PC support, computer technician, etc.).
- Skills and experience:
- Hardware assembly, installation, and configuration.
- Troubleshooting and repair, disassembly, and problem isolation.
- Software installation, configuration, upgrades, patching, and troubleshooting.
- Proficient in MS Office applications and email systems.
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