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Corporate Learning Facilitator

1 week ago

Taguig, National Capital Region, Philippines RecruiterPH Full time

About the Position

We are seeking a skilled Trainer to join our team at RecruiterPH. This role involves developing talents and bringing them up to their best potential to meet the minimum standards of our Healthcare client in the US.

Job Summary

  • Design and deliver training programs to equip new hires with the necessary skills for Contact centre work and basics for a US Healthcare client.
  • Conduct multiple trainings for new hires and manage on-the-job-training, certification process, and collaboration with operations.
  • Maintain high-quality training above the required threshold by implementing strong governance processes.
  • Analyze standard operating procedures and communicate extracts to trainees clearly.
  • IDentify gaps between internal processes and customers' expectations to help business produce the desired outcome.
  • Liaise with QA to calibrate process knowledge and collaborate with other departments.

Qualifications

  • Knowledge of adult learning principles and techniques.
  • Hands-on experience in handling client-specific training, modules, and refreshers.
  • Strong communication skills to effectively convey information to trainees.
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