Technical Support Specialist

23 hours ago

Mabalacat, Central Luzon, Philippines beBeeSupport Full time ₱3,000,000 - ₱5,000,000
Job Description

As a Technical Support Specialist, you will be responsible for providing expert technical assistance to our clients and internal stakeholders. Your primary objective will be to troubleshoot and resolve complex technical issues in a timely and efficient manner.

The ideal candidate will possess exceptional analytical skills, with the ability to identify and diagnose problems quickly. You must also have excellent communication skills, with the ability to articulate technical information in a clear and concise manner.

In this role, you will work closely with cross-functional teams to ensure seamless delivery of technical support services. You will be responsible for maintaining accurate records of customer interactions, as well as developing and implementing processes to improve technical support efficiency.

This is an exciting opportunity to join a dynamic team and contribute to the growth and success of our organization.

Required Skills and Qualifications
  • Technical Expertise:
    • Proficiency in Windows and Linux operating systems
    • Knowledge of network protocols and architecture
    • Familiarity with cloud-based technologies
  • Communication Skills:
    • Excellent written and verbal communication skills
    • Able to articulate complex technical information in a clear and concise manner
  • Analytical Skills:
    • Ability to analyze complex technical issues and develop effective solutions
    • Strong problem-solving skills
  • Collaboration and Teamwork:
    • Proven ability to work effectively in a team environment
    • Strong collaboration and interpersonal skills
  • Adaptability and Flexibility:
    • Ability to adapt to changing priorities and deadlines
    • Flexible and willing to take on additional responsibilities
  • Education and Certifications:
    • Bachelor's degree in Computer Science or related field
    • Certifications in technical support or related fields
Benefits
  • Professional Development: Opportunities for career advancement and professional growth
  • Competitive Compensation: Competitive salary and benefits package
  • Flexible Work Arrangements: Flexible work arrangements and remote work options
Plus Requirements
  • Passion for Technology: Passion for technology and staying up-to-date with industry trends
  • Customer Focus: Strong customer focus and commitment to delivering exceptional customer experiences
  • Continuous Improvement: Commitment to continuous improvement and process optimization

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