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Service Delivery Leader

2 weeks ago

Cebu City, Central Visayas, Philippines GHD Full time
About the Role

This Service Delivery Leader role is responsible for overseeing the daily operations of the People Services team.

You will lead a team of People Services Coordinators/Administrators in executing end-to-end employee lifecycle processes.

The role requires strong leadership and management skills, with experience in HR operations and shared services.

Main Responsibilities
  • Oversee the daily operations of the People Services team.
  • Lead a team of People Services Coordinators/Administrators in executing end-to-end employee lifecycle processes.
  • Work closely with stakeholders to ensure compliance with standards, procedures, and policies.
  • Utilize the HR ticketing system to manage workloads and ensure effective task delivery.
  • Act as a point of escalation and support for People Services Administrators/Coordinators, addressing complex challenges.
  • Maintain confidentiality and ensure accurate People Services system records.
  • Ensure the team delivers against KPIs, SLAs, and customer satisfaction targets.
  • Work with People team stakeholders to ensure compliance with local legislative changes.