Team Leader – People Services
1 week ago
Job Description
At GHD, we don't just believe in the power of commitment, we live and breathe it every day.
That's why we pledge to support and empower all of our people to make a positive impact when working with the right technology and training as you bring ideas and projects to life.
Together with your colleagues, clients and partners, you'll make an impact that is felt by all. See where your commitment could take you.
Who are we looking for?We're looking for a Team Leader to join our People Services team. This role is responsible for overseeing your allocated team (eco-region or COE) to ensure our People Operations team can effectively deliver support and services to GHD employees, leaders and candidates. The role will oversee the daily operations of the People Services team and use data and insights to continuously improve service delivery. The role is also accountable for developing the capability across the People Services team.
Key Role Responsibilities- Provide leadership to the People Services Coordinators/Administrators in executing end to end employee life cycle processes.
- Support allocated stakeholders throughout the employee lifecycle, fostering strong partnership and ensuring compliance with standards, procedures and policies.
- Utilise the HR ticketing system to efficiently manage workloads and ensure effective delivery of tasks within service-level requirements.
- Act as a point of escalation and support for People Services Administrators/Coordinators, addressing complex challenges related to specific processes or policies.
- Ensure a high level of confidentiality is maintained in all aspects of work and ensure that the People Services systems accurately reflects the required information.
- Ensure the team is operating effectively and efficiently to deliver against KPIs, SLAs and customer satisfaction targets.
- Work with People team stakeholders to ensure compliance with local legislative changes for allocated group to ensure People Services processes are updated to remain compliant.
- Solid experience in HR operations, ideally shared services, with 5-10 years in a management or leadership role.
- Reasonable knowledge of People processes and practices.
- Requires advanced knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education.
This job offer can be based either in Cebu, Makati or Quezon City, depending on your home base/location.
Work schedule:Monday to Friday / Shifting schedule / Hybrid
Applicants must be a Filipino citizen and have the right to work in the Philippines.
Please note that we are not accepting agency resumes for this position.
About UsCome together and make a meaningful impact. We bring our people together to create something bigger and solve some of the world's most complex problems. Come and experience the power of commitment and see strategy and ideas come to life when you join GHD.
Let's drive real change.Our Pledge to You
At GHD, we don't just believe in the power of commitment, we live and breathe it every day. That's why we pledge to empower our people to make a positive impact. Combining our deep technical expertise with the capabilities of our clients and partners, we respond to some of the most complex challenges facing our planet today.
See where your commitment could take you. That's the #PowerOfCommitment.
Who We AreGHD is a global professional services company that leads through engineering, architecture, and construction expertise. We are an employee-owned company with over 11,000 diverse and skilled individuals, across more than 200 offices spanning five continents.
The Power of Commitment is our brand promise. It's what makes us different. We are bound to our stated vision and determination to address humanity's most urgent needs: to make water, energy and urbanisation sustainable for generations to come.
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