Customer Service Representative

1 month ago


Cavite City, Calabarzon, Philippines Lexie Staffing And Business Consulting Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Lexie Staffing And Business Consulting. In this role, you will be responsible for providing exceptional customer service, resolving issues, and working collaboratively with our team to achieve outstanding results.

About Us

Lexie Staffing And Business Consulting is a dynamic and fast-paced organization that values innovation, teamwork, and customer satisfaction. We are committed to delivering high-quality services and solutions that meet the evolving needs of our clients and customers.

Key Responsibilities

- Provide exceptional customer service through various communication channels, including phone, email, and chat
- Respond to customer inquiries, resolve issues, and escalate complex cases to senior team members when necessary
- Collaborate with internal teams to address customer concerns and improve overall service quality
- Meet daily, weekly, and monthly goals for critical key performance indicators (KPIs) like call volume, average call handling time, and customer satisfaction score
- Participate in ongoing training and development programs to enhance skills and knowledge

Requirements

- 1-2 years of experience in a customer-facing role, preferably in a call center or similar environment
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
- Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues
- Proficiency in Microsoft Office and other relevant software applications
- Ability to work in a fast-paced environment, prioritize tasks, and manage multiple responsibilities simultaneously

Benefits

- Competitive salary: $45,000 - $55,000 per year
- Comprehensive benefits package, including medical, dental, and vision coverage
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance

How You'll Grow

- Develop your skills and expertise through ongoing training and development programs
- Take on additional responsibilities and contribute to business growth and success
- Work closely with senior team members to develop strategic plans and initiatives
- Collaborate with cross-functional teams to drive business outcomes and improve customer satisfaction

What We're Looking For

We are looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional service and making a positive impact on our customers' lives. If you are a team player with excellent communication and problem-solving skills, we encourage you to apply.

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