Customer Service Representative Expert
1 month ago
We are seeking a skilled Customer Service Representative Expert to join our team at Topserve Service Solutions Inc. in delivering exceptional customer service and support.
About the Role
This is a full-time opportunity requiring the selected candidate to work 6 days a week with a hybrid set-up, allowing for one day of remote work from home (WFH).
The successful candidate will have strong communication skills, both written and verbal, and be knowledgeable in Customs Law, Tax Computation (Duties and Taxes), Incoterms, and Tariff Classification.
Responsibilities
- Maintain customer focus at all times and handle customers' inquiries, complaints, cargo status, vessel details, etc.
- Handle all communications inquiries of customers (internal and external)
- Prepare and submit accurate and timely reports required by management and customers
Requirements
- Graduate of Customs Administration or any related course; BS in Customs Administration only
- With at least 1 year experience handling customer service within the same industry
- Fresh Graduates are welcome to apply
What We Offer
- A competitive estimated salary range of PHP 30,000 - PHP 45,000 per month, depending on experience
- Opportunity to work in a dynamic and growing company
- Hybrid set-up with one day WFH
- Amenable to work 6 days per week
Working Hours
Monday to Friday: 8:30 AM - 5:30 PM
Saturday or Sunday: 8:30 AM - 12:30 PM (Possible shifting schedule and weekends.)
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