Customer Service Advocate for Shipping and Logistics

1 month ago


Paranaque City, Calabarzon, Philippines Topserve Service Solutions Inc. Full time

About Topserve Service Solutions Inc.

We are a leading provider of shipping and logistics solutions, dedicated to delivering exceptional customer experiences.

Salary: $40,000 - $60,000 per year, depending on experience

Job Description:

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for handling customer inquiries, complaints, and communications in a professional and timely manner.

You will work closely with customers to understand their needs and provide solutions that meet their requirements. This includes maintaining accurate records, preparing reports, and providing regular updates on cargo status and vessel details.

Required Skills and Qualifications:

  • Graduate of Customs Administration or related field; BS in Customs Administration preferred
  • At least 1 year experience in customer service within the shipping and logistics industry
  • Fresh graduates welcome to apply

Benefits:

  • Amenable to work 6 days per week
  • Morning shifts: Monday to Friday, 8:30 AM - 5:30 PM
  • Saturday or Sunday morning shifts: 8:30 AM - 12:30 PM (with possibility of shifting schedules)
  • Hybrid set-up (1 day working from home)

Additional Information:

This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. If you are a detail-oriented and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.



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