Customer Service Representative

1 month ago


Cavite City, Calabarzon, Philippines Lexie Staffing And Business Consulting Full time

At Lexie Staffing And Business Consulting, we are seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our customer-facing staff, you will be responsible for delivering exceptional customer service via phone calls, addressing customer inquiries, resolving issues in a timely and professional manner, and providing accurate information about our products and services.

Job Summary

We are looking for a talented individual who can handle high volumes of customer calls with ease, maintain a positive and empathetic demeanor, and provide solutions that meet the needs of our customers.

The ideal candidate will possess excellent communication skills, both verbal and written, and have experience working in a fast-paced call center environment. If you are a motivated and results-driven professional who is passionate about delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity

Responsibilities:
  • Respond to customer inquiries via phone calls, email, or chat in a prompt and professional manner.
  • Resolve customer complaints and concerns in a fair and efficient manner.
  • Provide accurate and up-to-date information about our products and services.
  • Meet or exceed performance targets and goals set by management.
  • Collaborate with colleagues to achieve business objectives and improve customer satisfaction.
Requirements:
  • Bachelor's degree in Communications, Marketing, or a related field.
  • Minimum 2 years of experience in a call center environment.
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment and meet deadlines.
  • Familiarity with CRM software and other technical tools.
What We Offer:
  • $45,000 - $55,000 per year, depending on experience.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Generous paid time off and holidays.
  • Ongoing training and development opportunities.


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