Customer Service Representative

17 hours ago


Paranaque City, Calabarzon, Philippines Neksjob Full time

We are seeking a highly skilled Customer Service Representative to join our team at Neksjob Philippines. As a key member of our customer service team, you will play a vital role in ensuring that our customers receive the highest level of service and support.

Job Description

The primary responsibility of this role is to maintain clear and effective communication with customers via phone, email, or chat, ensuring a smooth customer experience. This involves providing top-tier customer service to travelers by handling inquiries about flights, hotel bookings, car rentals, and travel packages.

To achieve this, essential talents that allow you to engage with customers in a range of situations are necessary. You should be able to handle multiple requests simultaneously, think critically to resolve complex issues, and communicate clearly and concisely both verbally and written.

Key Responsibilities
  • Respond to customer inquiries and provide timely solutions to their concerns
  • Provide product information and make recommendations to customers based on their needs
  • Handle complaints and resolve issues in a fair and professional manner
  • Maintain accurate records of customer interactions and update systems accordingly

We are looking for a dedicated and results-driven individual who is passionate about delivering exceptional customer service. If you have a proven track record of success in a similar role and are eager to take on new challenges, we encourage you to apply for this exciting opportunity.



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