Customer Service Resolution Specialist

1 day ago

San Fernando, Central Luzon, Philippines beBeetechnical Full time ₱180,000 - ₱220,000
Technical Support Expert WantedAbout the Role

We are seeking a skilled Technical Support Expert to join our dynamic team. In this role, you will be the first point of contact for customers nationwide, delivering exceptional service and resolving technical issues.

Key Responsibilities:
  • Responding to customer inquiries in a courteous, timely, and professional manner
  • Efficiently resolving technical issues with a focus on first-contact resolution
  • Researching information across systems to address customer concerns
  • Collaborating with other departments to resolve complex issues
  • Accurately documenting customer interactions and claims in internal systems
  • Providing accurate information while adhering to scripts, policies, and procedures
  • Protecting customer privacy and handling confidential information responsibly
  • Escalating unresolved issues to appropriate personnel when necessary
Requirements

To succeed in this role, you must possess excellent communication skills, a strong attention to detail, and the ability to work effectively in a fast-paced environment. You should also be proficient in using available resources and technology to provide accurate information to customers.

What We Offer

We offer a competitive compensation package, opportunities for ongoing training and development, and a collaborative work environment that values teamwork and open communication.

How to Apply

If you are a motivated and customer-focused individual looking for a challenging and rewarding opportunity, please submit your application.

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