Inbound Customer Service Representative

2 days ago

San Fernando, Central Luzon, Philippines beBeeCustomerService Full time ₱800,000 - ₱1,200,000

Job Overview:

We are seeking customer service professionals to join our team. As an Inbound Customer Service Agent, you will be the primary point of contact for customers, providing exceptional support and resolution to their inquiries.

Your key responsibilities will include:

  • Handling inbound calls in a courteous, timely, and professional manner
  • Resolving customer concerns with a focus on first-call resolution
  • Researching internal systems to locate missing information and collaborating with other departments as needed
  • Accurately documenting customer interactions and claims
  • Utilizing training and knowledge base tools to answer questions while following scripts, policies, and procedures
  • Maintaining confidentiality and handling sensitive information with care

This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Qualifications:
  • High school diploma or equivalent required
  • Excellent written and verbal communication skills
  • Ability to type at least 20 words per minute
  • Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Familiarity with Windows operating systems

Prior experience in customer service, technical support, or a related field is preferred, but not required.

Work Environment:

This role operates in a professional office environment, with minimal travel requirements.

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