Customer Service Representative

Overview

Full-Time & Part-Time

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Are you passionate about helping people, solving problems, and representing top global brands? We're looking for Customer Service Representatives to join our fast-growing team. In this role, you'll provide inbound customer support, technical troubleshooting, help desk assistance, and back-office processing for both commercial and public sector clients. You'll have the opportunity to deliver exceptional customer experiences while building valuable skills in a dynamic, high-growth environment.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

• Manage inbound calls, chats, and emails with professionalism and empathy
• Resolve product, process, and basic technical inquiries while aiming for first-contact resolution
• Identify customer needs and offer relevant product or service solutions
• Research, troubleshoot, and collaborate with internal teams to resolve issues
• Document customer interactions accurately and maintain data confidentiality
• Stay updated through ongoing training and knowledge resources
• Uphold service standards and meet performance goals in a fast-paced environment

Qualifications

• Must be 18 years or older with a high school diploma or equivalent
• Excellent written and verbal communication skills
• Strong problem-solving, conflict resolution, and troubleshooting abilities
• Ability to type 20+ WPM and navigate multiple systems confidently
• Proficiency with Microsoft Office and familiarity with Windows operating systems
• Reliable, punctual, and motivated with a strong work ethic
• Customer-first mindset: empathetic, patient, and responsive
• Ability to multi-task, self-manage, and adapt in a fast-paced setting
• Team-oriented with a positive, professional attitude
  • Preferred Experience (Not Required)
    • 1+ year in customer service, contact center, help desk, technical support, inside sales, or back-office roles
    • Experience handling government or enterprise accounts
    • Knowledge of CRM tools or call center systems
    Conditions of Employment
    • All MCI Locations — Must be authorized to work in the country where the job is based.
    • Subject to the program and location of the position
    • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
    • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
    Compensation & Benefits
    

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect From MCI

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• HMO Coverage plus a dependent; Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage
• Dental Coverage; In-house dental assistance worth ₱5,000
• Free meal during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Frequent disinfection, fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Sharpen your social skills while meeting awesome people
• Plus, more in-office rewards, raffles, recognition gifts, and treats

Compensation & Benefits That Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today

Physical Requirements

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. May occasionally move about the office to accomplish tasks; reach in any direction; lift up to forty (40) pounds.

Reasonable Accommodation

Consistent with the ADA, MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. If reasonable accommodations are needed, please contact Human Resources.

Diversity and Equality

At MCI, we embrace differences. All aspects of employment are based on merit and qualifications. We are committed to a diverse and equal-opportunity work environment. We do not discriminate against applicants on basis of age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, or any other characteristic protected by law. We may consider qualified applicants with criminal histories in compliance with local and federal requirements.

About MCI (parent Company)

MCI helps customers take on CX and DX challenges, delivering experiences and performance through BPO, staff augmentation, contact center services, and IT Services. MCI consists of multiple brands and subsidiaries with a broad portfolio of services and locations.

Disclaimer

The purpose of the above job description is to provide a general overview. It is not an all-inclusive list of duties, responsibilities, skills, and qualifications. The employer reserves the right to revise this description at any time. This description is not an employment contract, and either party may terminate employment at any time for any reason.

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