Customer Service for Retail Account

5 days ago

San Fernando, Central Luzon, Philippines Talent Outsourcing Channel Solutions Full time ₱150,000 - ₱250,000 per year

As a Customer Service Representative, you will be the first point of contact for customers, handling a wide range of inquiries and requests related to our retail accounts. This is a full-time position based in Quezon City, Metro Manila.

What you'll be doing

  • Answering incoming customer calls and emails in a professional and courteous manner
  • Providing accurate information and effective solutions to customer questions and concerns
  • Processing orders, returns, and exchanges efficiently
  • Escalating complex issues to the appropriate team members for resolution
  • Maintaining detailed records of all customer interactions
  • Contributing to the continuous improvement of customer service processes and procedures

What we're looking for

  • Previous experience in a customer service or call centre role, preferably in the retail industry
  • Strong communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
  • Excellent problem-solving and critical thinking skills to address customer queries effectively
  • Proficiency in English, both verbal and written
  • Ability to work in a fast-paced, high-volume environment and adapt to changing priorities

Are you interested for this position? Just click, APPLY NOW button.

If you wish for your application to be prioritized, you may set your preferred schedule here:

Apply now for this exciting opportunity to join our team

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