Exceptional Customer Service Specialist
20 hours ago
The Technical Support Representative is a crucial role in our organization, responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Provide first-level technical support via phone, chat, or email.
- Troubleshoot hardware, software, and connectivity issues.
- Guide customers through step-by-step solutions.
- Document all technical issues and resolutions in the system.
- Escalate unresolved issues to higher-level support teams.
- Stay updated on product knowledge and technical procedures.
- Maintain high customer satisfaction through effective communication.
Our ideal candidate will possess the following skills and qualifications:
- Must be 18 years or older.
- High school diploma or GED required.
- Fluent in English and Spanish.
- Basic understanding of computer systems and troubleshooting.
- Strong analytical and problem-solving skills.
- Excellent communication and customer service abilities.
- Previous tech support or IT helpdesk experience is a plus.
We offer a competitive compensation package that includes:
- HMO, Medical and Dental coverage.
- Free meal during training.
- Career growth and learning opportunities.
- Allowances (Rice, Clothing, Laundry, Meal).
- Performance and loyalty bonuses.
- Frequent disinfection, fogging of workplace.
- Opportunities for growth and promotion.
- Employee shuttle services.
- Company retreats and off-site events.
At our company, we value our employees and strive to provide a positive work environment. We are an equal opportunity employer and welcome applications from diverse candidates.
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