Tech-Savvy Customer Support Specialist Wanted

6 days ago

Sorsogon, Bicol, Philippines beBeeTechnical Full time ₱350,000 - ₱550,000
Customer Support Specialist Role Overview

We are seeking a skilled and customer-focused technical support specialist to provide first-level support for technical issues in our contact center.

This is an excellent opportunity for a tech-savvy individual who is passionate about delivering exceptional customer experiences and resolving complex technical problems with ease.

Key Responsibilities:
  • Respond to technical support calls, emails, or chats from customers in a timely and professional manner.
  • Troubleshoot hardware, software, and connectivity issues to resolve customer concerns efficiently.
  • Provide step-by-step solutions and product configurations to customers through clear communication and patience.
  • Evaluate the need for escalated issues and escalate unresolved problems to higher-level support teams as needed.
  • Document all interactions and solutions in our ticketing system to ensure seamless follow-up and continuous improvement.
  • Stay up-to-date on products, services, and system updates to maintain expert knowledge and deliver informed solutions to customers.
  • Achieve performance targets related to resolution time, customer satisfaction, and accuracy by prioritizing tasks effectively and leveraging available resources.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • At least 1-2 years of experience in technical support or IT helpdesk roles in a contact center environment.
  • Strong knowledge of operating systems, browsers, and common software applications.
  • Excellent verbal and written communication skills, with the ability to articulate complex technical concepts in simple terms.
  • Fluency in English (additional languages are a plus).
Benefits:

We offer a comprehensive compensation package that includes:

  • A competitive salary based on experience.
  • A range of benefits, including medical and dental coverage, meal allowances, and opportunities for growth and development.
  • A dynamic and supportive work environment that fosters collaboration, innovation, and teamwork.
Why Join Us?

Our company values its employees and strives to create a workplace culture that promotes diversity, equity, and inclusion. We believe that our employees are our greatest asset and invest heavily in their growth and development.

What We Offer:

In addition to our comprehensive compensation package, we offer:

  • A dynamic and supportive work environment that fosters collaboration, innovation, and teamwork.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • The chance to work with a diverse team of professionals who share your passion for delivering exceptional customer experiences.
How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional technical support, we encourage you to apply today.

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