Real Time Analyst

We are seeking a highly skilled Workforce Real-Time Analyst to join our team at SupportNinja. As a Workforce Real-Time Analyst, you will play a critical role in ensuring the delivery of exceptional services to our customers. Your primary responsibility will be to monitor real-time operations and take necessary actions to achieve service level agreements...

The Workforce Real-Time Analyst is responsible for monitoring real-time operations and taking necessary actions to ensure service level agreements (SLA) are achieved. This position will work closely with the Workforce Management team, Service Delivery team, and other departments to optimize productivity, efficiency, and customer satisfaction. Additionally,...

Nityo Infotech Services Philippines OverviewWe are a company that values innovation and technology. Our team is looking for a skilled Real Time Data Analyst to join us in our mission to deliver exceptional results.Job DescriptionWe are seeking an experienced professional to work with us as a Real Time Data Analyst. The ideal candidate will have a solid...

Tuesday, January 3, 2023We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural...

Tuesday, January 3, 2023We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural...

Key skillsWorkforce ManagementReal Time AnalystManagementJob title: Workforce Management Real-Time AnalystWork setup: Onsite in AlabangWork Schedule: ShiftingSalary: Php 22,000 – Php 34,000 packageStart date: ASAPWorkforce Management Real Time Analyst to join our team. The ideal candidate will play a crucial role in optimizing data management and...

Qualifications:Graduate of any Bachelor's Degree (Medical Allied Graduate is preferred but not required)At least 1 year of Customer Service Representative experience (Inbound/Outbound)At least 1 to 2 years of Real-Time Analyst experienceAt least 1 year of experience doing intake for RCMExperience in using Microsoft ExcelExperience working on different payor...

About Our TeamWe're a dynamic team at Gridware Technologies Inc., committed to developing innovative hardware that safeguards communities from potential disasters related to electricity distribution. Our technology utilizes advanced sensors to promptly detect and locate grid disturbances, enabling rapid response to prevent or mitigate their impact.Job...

Role DescriptionThe successful candidate will be responsible for leading a team of WFM executives, managing attendance policy adherence and real-time efficiency, and taking lead in operations governance meetings for scheduling and real-time management.Key RequirementsMinimum of 5 years' experience in call center / BPO setup with scheduling experience.Minimum...

Company Description:As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and...

Job Description:This is a full-time hybrid role for a Property Specialist at PH GREAT Real Estate. The role is based in a dynamic environment but allows remote/virtual & work from home set-up.The successful candidate will be responsible for specific tasks based on their preferred area of expertise in real estate sales, providing excellent customer service,...

Hybrid - Makati 3-5 Yrs Exp Bachelor Full-timeJob DescriptionEmployee Recognition and RewardsEquity Incentive Plan, Commission, Performance Bonus, Anniversary Gifts, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, Holiday Gifts, Incentives, Quarterly GiftsProfessional DevelopmentApprenticeship Program, Diversity Program, Employee...

We are looking for a talented Workforce Real-Time Analyst to join our team at SupportNinja. In this role, you will be responsible for monitoring real-time operations and taking necessary actions to achieve service level agreements (SLAs). You will work closely with the Workforce Management team, Service Delivery team, and other departments to optimize...

About the Role:The Associate Manager - RTA will be responsible for monitoring queues in real-time to identify and call out any risks to meeting contractual KPIs. This includes Service Level Abandonment % Line Adherence Handling Capacity SIR.This role requires strong analytical skills to monitor service level performance at interval level against planned AHT,...

Company DescriptionSutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible -...

Support & Escalation Management:Act as the first point of escalation for Intraday Analysts concerning missed service levels (SLs) or challenges in real-time planning execution.Serve as the initial escalation contact for reporting inquiries and troubleshooting issues related to performance reports.Collaborate with the Workforce Management (WFM) team to...

Job Responsibilities:We seek a motivated and goal-driven individual to join our team as Associate Manager - RTA. The ideal candidate will be responsible for monitoring queues in real-time, identifying risks, and implementing corrective actions to meet contractual KPIs.Key responsibilities include:Monitoring service level performance at interval level against...

Digital transformation is at the heart of everything we do at Sutherland. As a Real-Time Operations Specialist, you will play a critical role in ensuring our clients' customers receive exceptional experiences.We have been entrusted with caring for our clients' customers for over 30 years, a responsibility we believe we should earn every day.Key...

● 24 Hours Monitor call and text and schedule adherence to support the operations management team. The shared RTA will support during the hours specified in section 2 (Scope of Work) and Team Leader can extend support outside of the RTA hours.● Support the operations in workload & capacity allocation.● Gather data and documentation to plan long-range &...

● 24 Hours Monitor call and text and schedule adherence to support the operations management team. The shared RTA will support during the hours specified in section 2 (Scope of Work) and Team Leader can extend support outside of the RTA hours.● Support the operations in workload & capacity allocation.● Gather data and documentation to plan long-range &...