Financial Services Representative
4 days ago
E-Solutions IT Services is a dynamic company seeking a skilled and customer-focused individual to join our team as a CSR - Financial and Accounting - Quezon City. This role requires strong communication and problem-solving skills, with the ability to work in a fast-paced environment.
This position involves responding to customer inquiries, resolving issues, and providing accurate information about products and services. As a representative of E-Solutions IT Services, you will be the face of the company and play a crucial role in building customer relationships.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat channels in a timely and courteous manner.
- Provide clear and concise information regarding company policies, products, and services.
- Address and resolve customer complaints in an efficient and professional manner.
- Process customer orders, returns, and exchanges while ensuring accuracy and attention to detail.
- Document customer interactions and transactions within the company system.
- Collaborate with other teams to enhance customer satisfaction and resolve issues promptly.
- Stay up-to-date with product knowledge to offer expert assistance to customers.
- Take on additional tasks as needed to support the team.
Requirements:
- Bachelor's degree or equivalent.
- At least 6 months to 1 year of experience in customer service, preferably in the financial services industry.
- Strong written and verbal communication skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to multitask and manage priorities in a dynamic work environment.
- Positive attitude, approachability, and customer-centric focus.
- Flexibility in scheduling and willingness to work onsite.
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