Financial Services Representative

4 days ago


Quezon City, National Capital Region, Philippines E-Solutions IT Services Full time
Job Title: CSR - Financial and Accounting - Quezon City

E-Solutions IT Services is a dynamic company seeking a skilled and customer-focused individual to join our team as a CSR - Financial and Accounting - Quezon City. This role requires strong communication and problem-solving skills, with the ability to work in a fast-paced environment.

This position involves responding to customer inquiries, resolving issues, and providing accurate information about products and services. As a representative of E-Solutions IT Services, you will be the face of the company and play a crucial role in building customer relationships.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat channels in a timely and courteous manner.
  • Provide clear and concise information regarding company policies, products, and services.
  • Address and resolve customer complaints in an efficient and professional manner.
  • Process customer orders, returns, and exchanges while ensuring accuracy and attention to detail.
  • Document customer interactions and transactions within the company system.
  • Collaborate with other teams to enhance customer satisfaction and resolve issues promptly.
  • Stay up-to-date with product knowledge to offer expert assistance to customers.
  • Take on additional tasks as needed to support the team.

Requirements:

  • Bachelor's degree or equivalent.
  • At least 6 months to 1 year of experience in customer service, preferably in the financial services industry.
  • Strong written and verbal communication skills.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to multitask and manage priorities in a dynamic work environment.
  • Positive attitude, approachability, and customer-centric focus.
  • Flexibility in scheduling and willingness to work onsite.


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