Customer Experience Expert

3 weeks ago


Taguig, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

We are seeking a skilled Technical Trainer to join our team at Nityo Infotech Philippines.

Based in BGC Taguig City, this role offers a competitive salary of 45,000 PHP, along with complete benefits and a hybrid work setup.

About the Role

This is an exciting opportunity for a professional with strong training and quality management skills to develop and deliver high-quality training programs.

  • Develop and implement comprehensive training plans to enhance employee performance and productivity.
  • Collaborate with subject matter experts to create engaging and informative training content.
  • Maintain accurate records of training activities, including participant feedback and evaluation results.
Requirements

To succeed in this role, you will need:

  • A Bachelor's degree in Information Technology, Business, or a related field.
  • At least 2 years of experience in a service desk or support center environment, with a focus on team dynamics and leadership.
  • Proficiency in MS Office Suite, including Word, Excel, PowerPoint, Access, Visio, and Project.
  • 1-2 years of call center experience, preferably in a leadership role.
  • Familiarity with call monitoring systems, such as CISCO Finesse, Calabrio, and ServiceNow ITSM, is a plus.
What We Offer

In addition to a competitive salary and comprehensive benefits, we offer:

  • A dynamic and supportive work environment that fosters growth and development.
  • Opportunities for career advancement and professional growth.
  • A chance to make a meaningful impact in the lives of our customers and employees.

The estimated salary for this role is based on industry standards and location. If you are a motivated and experienced professional looking to take your career to the next level, we encourage you to apply.



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