Senior ServiceNow Solutions Expert
1 week ago
We are seeking a highly experienced ServiceNow Functional Consultant to join our team at Gratitude Philippines. As a Senior ServiceNow Solutions Expert, you will act as a subject matter expert for ServiceNow solution definitions and play a key role in delivering innovative solutions to address business challenges.
About the Role:This is an exciting opportunity for a seasoned professional with 5+ years of experience in ServiceNow Consulting and Implementations, especially in ITSM. If you have a passion for delivering high-quality solutions and excellent customer service, we want to hear from you
As a Senior ServiceNow Solutions Expert, your primary responsibilities will include:
- Conducting functional design workshops and collaborating with project teams to ensure successful creation of design specifications.
- Delivering innovative solutions to address business challenges by aligning with customer needs, leveraging technology, addressing process gaps, and overcoming cultural barriers.
- Effectively communicating technical problems and solutions across different audiences.
- Engaging with solution engineering teams to support, validate, and help respond to technical and business enquiries.
- Aiding in conducting comprehensive gap analyses, highlighting the current state, future objectives, client requirements, and best practices.
To be successful in this role, you will need to possess:
- At least 5+ years of experience working in a client-facing consulting or service delivery role within the IT services industry and risk/compliance management.
- Demonstrated experience of ServiceNow Consulting and Implementations, preferably in one or more of ITSM, SPM, CSM, HRSD.
- The ability to produce high-quality documentation on various levels, including technical and customer-facing.
- High proficiency in crafting ServiceNow service solutions seamlessly integrated with client service structures and operational frameworks.
- Outstanding verbal, written, and presentation abilities, coupled with adeptness in delivering customer presentations at senior levels.
- ServiceNow Implementation Specialist Certification.
- Understanding of Agile delivery methodologies.
- Domain-specific certifications desirable (ITIL, SAFe, etc).
We offer a competitive salary range of PHP 150,000 - PHP 250,000 per month, depending on experience, as well as opportunities for career growth and development.
Gratitude Philippines is an equal opportunities employer and welcomes applications from all qualified candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
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