Technical IT Support Specialist
1 week ago
Nityo Infotech seeks a highly skilled Technical IT Support Specialist to join our team. As an onsite support expert, you will be responsible for providing top-notch technical assistance to our clients.
Key Responsibilities:- Provide expert-level technical support for hardware, software, and network issues.
- Troubleshoot complex technical problems using your knowledge of operating systems (Windows, macOS) and common software applications.
- Develop and maintain strong relationships with clients through excellent communication and interpersonal skills.
- Stay up-to-date with the latest technology trends and advancements in the field.
- Bachelor's/College Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication), or equivalent.
- At least 1-2 years of experience in providing onsite IT support.
- Proficient in troubleshooting hardware, software, and network issues.
- Strong knowledge of operating systems (Windows, macOS) and common software applications.
- Familiarity with basic network concepts and protocols.
- Experience with ticketing tools (preferably ServiceNow).
- Troubleshooting experience on MS O365 suite.
- Incident and management knowledge.
- Excellent communication and interpersonal skills.
- Problem analysis and solving skills.
- Attention to details.
- Team Player.
- Planning and organizing.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you're a motivated and results-driven individual who is passionate about delivering exceptional customer service, please submit your application.
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