Salesforce Delivery Expert
12 hours ago
Gratitude Philippines seeks a Salesforce Delivery Expert to deliver top-notch implementation, customization, configuration, and training services to our customer base.
About the RoleThis key member of our Salesforce Solutions practice will collaborate with our customers to provide them with a competitive advantage and business value through Cloud technology.
As a Salesforce Delivery Expert, you will:
- Participate in requirements gathering with clients, analyze and review business functional and technical requirements;
- Work with clients to understand their business processes and strategies as it relates to Salesforce.com;
- Research, evaluate, and implement existing applications and/or customized solutions for internal or client-facing projects;
- Design, configure, and deploy Salesforce to customers and customize modules to their specific business needs independently or with a team;
- Reliably deliver Salesforce Administration solutions to clients, with minimal oversight;
- Produce estimates at a component level;
- Discover, document, and analyze key processes;
- Build reports and dashboards, as needed, to gauge project success;
- Provide training on new customizations or new implementations to customers;
- May work on concurrent projects at various stages in their life cycle;
- May participate in data conversions during the project life cycle;
- Effectively manage customer expectations and communicate status updates of projects to various stakeholders;
- Able to train junior teammates;
- Participate in knowledge-sharing activities;
To be successful in this role, you must have:
- 5+ years of Salesforce Administration experience;
- Salesforce clouds: Sales and Experience Cloud;
- Technical Proficiency – configuration & customization knowledge; integration proficiency; Apex/Visualforce proficiency, LWCs, Flows, role and field-based security, deployment best practices;
- Business support – creative problem-solving skills; documentation; requirement gathering;
- Project support and leadership – adept at planning and understanding the project life cycle, able to take leadership and work as an extension of the PM, good communication skills with the project team and client;
- Agile methodology;
- Effective English communication and confidence in direct interaction with onshore;
- Strong analytical and planning skills;
- Ability to work independently and as part of a team;
- Amenability to working onsite 2 days a week in McKinley, Taguig;
You should possess strong technical skills and experience in Salesforce Administration. We also look for individuals who can work effectively in a team environment and are able to communicate clearly with colleagues and clients.
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