
Online Reputation Professional
1 day ago
We are seeking a highly skilled Online Reputation Professional to join our team. The ideal candidate will be responsible for maintaining and enhancing our online presence across multiple platforms, ensuring our brand voice is consistent, professional, and compliant with industry regulations.
About the RoleThis is an exciting opportunity for a motivated individual to drive our online reputation forward. Key responsibilities include:
- Monitoring and responding to online reviews on platforms such as Google, BBB, Trustpilot, Glassdoor, Yelp, etc.
- Tracking and engaging with relevant conversations on Reddit, Twitter, LinkedIn, and other social platforms.
- Drafting professional, empathetic, and brand-aligned responses to both positive and negative reviews.
- Escalating sensitive or compliance-related issues to internal leadership before responding.
The successful candidate will possess:
- 2+ years of experience in online reputation management, social media, digital marketing, or community management.
- Exceptional English writing and communication skills.
- Strong problem-solving and conflict resolution abilities.
- Familiarity with U.S. business culture and professionalism in communication.
We offer a dynamic and supportive work environment that fosters growth and development. When you join us, you become part of a talented team dedicated to bringing success to our organization and their lives.
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