Online Reputation Enhancement Specialist

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeReputation Full time ₱70,000 - ₱80,000
Job Title

We are seeking a skilled professional to strengthen and protect our clients' online presence. As an Online Reputation Enhancement Specialist, you will play a key role in monitoring review platforms, crafting empathetic responses, and implementing initiatives that encourage positive client feedback.

Key Responsibilities:
  • Monitor major review platforms daily for new activity.
  • Draft and post timely, professional responses to customer reviews (positive and negative).
  • Assist in implementing outreach campaigns to encourage satisfied clients to leave positive reviews.
  • Track review performance metrics and generate regular reports for management and clients.
  • Leverage AI tools for review responses, sentiment analysis, and customer follow-ups.
  • Support automation initiatives to ensure scalable, repeatable reputation management processes.
Requirements:
  • Background in community management or customer success roles.
  • Experience in customer service, reputation management, or community building.
  • Experience with AI tools and automation connectors like Zapier or Make.
  • Basic Google Sheets/Excel proficiency for trackers and reporting.
  • Strong written communication with empathy and professionalism.
Preferred Qualifications:
  • Understanding of brand voice and tone consistency in public communications.
  • Exposure to marketing environments.

This is a hands-on, highly collaborative role where your communication skills, process mindset, and ability to thrive in a dynamic environment will directly impact client trust and brand reputation.

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