Operations Manager

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeoperations Full time ₱6,300,000 - ₱7,200,000
Operations Manager Job Summary

We are seeking a skilled Operations Manager to oversee the day-to-day operations of our online program. The successful candidate will be responsible for managing the backend of our program, including setting up Kajabi modules and automations, handling participant enrollment and support, and coordinating live Zoom sessions.

Key Responsibilities:

  • End-to-End Program Operations: Manage the entire program lifecycle from setup to delivery, ensuring seamless execution of key activities.
  • Set up Kajabi Modules and Automations: Configure Kajabi settings, create new modules, automate tasks, and manage access dates.
  • Manage Participant Enrollment and Support: Handle participant registration, tagging, survey tracking, and progress reporting, providing timely and professional support via email and community messages.
  • Live Call Support & Group Coordination: Coordinate weekly group calls with the health coach, plan the format and flow, set up Zoom links, send reminders, manage recordings, and post-call uploads.
  • Video & Resource Management: Edit and update videos using Descript, make light updates to PDFs and workbooks in Canva, and maintain all assets in Google Drive.
  • Participant Support & Community Management: Answer emails and community messages with professionalism and empathy, direct clients to resources that answer their questions, monitor engagement, and flag drop-offs or disengaged participants for follow-up.
  • Admin, QA, and Continuous Improvement: Regularly test and maintain program links, automations, and lesson sequencing, keep SOPs up to date, improve processes over time, suggest improvements based on participant feedback and operational bottlenecks, and collect testimonials from participants.

Required Skills:

  • 3+ years of experience managing operations for online programs, courses, or memberships.
  • Strong Kajabi experience (or similar LMS).
  • Confident using Descript (video editing), Canva (design updates), Zoom (hosting and breakout room admin), Google Workspace, Typeform, Stripe (basic billing/admin), and excellent English communication skills.

Benefits:

  • Remote work opportunity with flexible hours.
  • Opportunity to work with a cutting-edge online program.
  • Professional growth and development opportunities.

Others:

The ideal candidate is independent, proactive, dependable, and solution-oriented with a willingness to improve systems. We value precision, accuracy, and documentation. If you are a motivated individual with strong organizational skills, we encourage you to apply for this exciting role as an Operations Manager.

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