Customer Support Associate

2 months ago


Cebu City, Central Visayas, Philippines Neksjob Full time

No experience is required for this exciting role as a Customer Support Associate at Neksjob. This position offers a competitive salary of up to 18,400 PHP.

Job Description

This customer-facing role involves responding to incoming calls from customers, answering their questions and inquiries, troubleshooting problems, providing information, and handling complaints regarding our organization's products or services.

Responsibilities
  • Responding to incoming calls from customers
  • Answering questions and inquiries
  • Troubleshooting problems
  • Providing information
  • Handling complaints
Qualifications

To be successful in this role, you should have the following qualifications:

  • At least a high school diploma (old curriculum) or senior high school diploma (new curriculum)
  • No prior BPO experience is necessary, but it's considered an asset
  • Excellent communication skills are essential
  • You should be willing to work on-site
  • Additional requirements include having your National Bureau of Investigation (NBI) and Social Security System (SSS) numbers available before training
Why Choose Us?

We offer a range of benefits that make us an attractive choice for job seekers. These include:

  • A competitive salary of up to 18,400 PHP
  • Exciting performance bonuses and account-specific allowances
  • Career advancement opportunities
  • Promotion within the company
  • Comprehensive healthcare benefits


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