Customer Support Associate

1 week ago


Cebu City, Central Visayas, Philippines Neksjob Full time
About Neksjob

We are a company dedicated to delivering exceptional customer experiences. Our team is passionate about providing top-notch support to our clients, and we're looking for talented individuals to join us.


Job Description

We are seeking a skilled Customer Support Associate to join our team in Cebu. The successful candidate will be responsible for responding to customer inquiries, resolving issues, and providing excellent support through various communication channels.


Responsibilities:
  • Respond to incoming calls, emails, and chats from customers in a timely and professional manner
  • Analyze customer concerns and provide solutions or escalate to senior representatives when necessary
  • Stay up-to-date with product knowledge to effectively address customer inquiries

Requirements:
  • Senior High School Graduate (new curriculum) / College Graduate (old curriculum)
  • Fluency in written and spoken business English
  • Fast, accurate efficient data entry skills
  • Problem-solving skills and active listening

Benefits

At Neksjob, we offer a competitive salary of ₱17,000 per month, plus allowances and performance incentives. We also provide paid training and career development opportunities to help you grow professionally.


Neksjob is an equal opportunities employer, committed to creating a diverse and inclusive work environment. If you're passionate about delivering exceptional customer experiences, please submit your application today



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