Customer Service Support Associate
1 week ago
About the Role:
In this position, you will be responsible for handling customer inquiries, resolving issues, and providing support according to the scope of work and service level requirements. You will also contribute to maintaining high-quality call standards, ensuring excellent communication skills, and adhering to our company's values.
Responsibilities:
• Handle customer inquiries via phone, email, or chat
• Resolve customer complaints and concerns in a timely and professional manner
• Provide accurate information and guidance on products and services
• Maintain accurate records of customer interactions
Requirements:
To succeed in this role, you should possess:
• Excellent English Communication Skills
• Ability to work in a fast-paced environment
• Strong problem-solving and analytical skills
• High School Graduate or equivalent experience
• Willingness to work on a shifting schedule and during holidays as needed
Benefits:
We offer a competitive salary range of $25,000 - $35,000 per year, depending on experience, and a range of benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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