Customer Service Support Associate

1 week ago


Cebu City, Central Visayas, Philippines Neksjob Corporation Full time
Neksjob Corporation is seeking a highly motivated CUSTOMER SERVICE SUPPORT ASSOCIATE to join our team. This role involves providing exceptional customer service support, ensuring that all customer care needs are met in a timely and professional manner.

About the Role:
In this position, you will be responsible for handling customer inquiries, resolving issues, and providing support according to the scope of work and service level requirements. You will also contribute to maintaining high-quality call standards, ensuring excellent communication skills, and adhering to our company's values.

Responsibilities:
• Handle customer inquiries via phone, email, or chat
• Resolve customer complaints and concerns in a timely and professional manner
• Provide accurate information and guidance on products and services
• Maintain accurate records of customer interactions

Requirements:
To succeed in this role, you should possess:
• Excellent English Communication Skills
• Ability to work in a fast-paced environment
• Strong problem-solving and analytical skills
• High School Graduate or equivalent experience
• Willingness to work on a shifting schedule and during holidays as needed

Benefits:
We offer a competitive salary range of $25,000 - $35,000 per year, depending on experience, and a range of benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

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