Customer Support Specialist

6 days ago


Makati City, National Capital Region, Philippines Hunter's Hub Inc. Full time
About Us

Hunter's Hub Inc. is a leading provider of innovative solutions, committed to delivering exceptional customer experiences.

Job Description

Key Responsibilities:

  • Act as the primary point of contact for clients requiring technical assistance and support.
  • Monitor the execution of workflows, pipelines, and jobs in our Production environment.
  • Analyze results and report to clients, ensuring timely and effective issue resolution.
  • Diagnose and resolve basic issues encountered during workflow executions, utilizing strong problem-solving skills and technical expertise.
  • Log and track all issues using our ticketing system, from creation to closure.
  • Document root cause analysis, solution implementation, and create knowledge base documentation to facilitate future troubleshooting.
  • Foster excellent communication with clients, ensuring reported issues are resolved to their satisfaction.
  • Elevate complex or unresolved issues to higher-level support teams, adhering to documented processes.
  • Maintain and update technical documentation and procedures, contributing to our knowledge-sharing culture.
  • Collaborate with cross-functional teams, including Service Delivery Manager, Project Manager, and third-party vendors, as needed.
Required Skills and Qualifications

To succeed in this role, you will need:

  • A Bachelor's degree in Computer Science, Information Technology, or a related field.
  • At least 6 months to 1 year of experience in L1 Support, with a proven track record of success.
  • The ability to write efficient and optimized SQL queries.
  • Proficiency in Azure Synapse and Azure Data Factory.
  • Prior experience in technical support roles and familiarity with IT service management tools (e.g., ServiceNow, Jira, Azure DevOps) are highly valued.


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