Professional Customer Support Specialist

19 hours ago


Makati City, National Capital Region, Philippines JOB MATCHMAKER Full time

About EastWest Healthcare

EastWest Healthcare is a leading healthcare provider dedicated to delivering exceptional patient care and services. Our team of professionals is committed to making a positive impact in the lives of our members.

Job Summary

We are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing top-notch service to our clients, answering their inquiries, and resolving any issues that may arise.

Main Responsibilities:

  1. Respond to client inquiries via our 24/7 hotline, addressing their concerns and providing solutions in a timely and professional manner.
  2. Facilitate hospital admissions and discharges for our members through the hotline, ensuring seamless coordination with our medical teams.
  3. Secure relevant medical documents related to hotline transactions, maintaining accurate records for future reference.
  4. Verify billing and payment information to ensure accuracy and compliance with our policies.
  5. Collaborate with internal departments to address cross-functional issues and provide effective solutions.
  6. Perform other duties as assigned by your immediate superior, contributing to the overall success of our organization.

Requirements:

  • A Bachelor of Science degree from an accredited institution.
  • Proficiency in Microsoft Office applications.
  • Previous experience in HMO/Hospital/Clinic settings is advantageous.
  • Excellent communication skills, both written and verbal.
  • Ability to work flexible hours, including rotational shifts.
  • Demonstrated proficiency in computer/Desktop equipment is preferred but not mandatory.

Benefits:

We offer a competitive compensation package, comprehensive training, and opportunities for growth and development. Join our dynamic team and contribute to the delivery of exceptional patient care and services



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