Customer Experience Support Specialist

1 day ago


Quezon City, National Capital Region, Philippines Gratitude Philippines Full time

About Gratitude Philippines

Gratitude Philippines is a leading provider of customer service solutions, dedicated to delivering exceptional experiences for our clients.

Job Summary:

We are seeking a highly motivated and results-driven Customer Experience Support Specialist to join our team. The successful candidate will be responsible for providing top-notch customer support to our clients, resolving issues efficiently, and ensuring a positive experience for all customers.

Responsibilities:

  • Customer Service: Respond to customer inquiries in a timely and professional manner, addressing their concerns and resolving issues promptly.
  • Issue Resolution: Analyze customer complaints and provide effective solutions, ensuring customer satisfaction and loyalty.
  • Process Improvement: Identify areas for improvement in our processes and suggest changes to enhance efficiency and productivity.
  • Communication: Maintain open communication with customers, colleagues, and management, ensuring clear understanding and expectations.

Requirements:

  • Education: High School graduate or equivalent.
  • Experience: At least 6 months of experience in BPO Travel or Sales.

Benefits:

We offer a competitive salary package, including a sign-on bonus, to attract and retain top talent. If you are a motivated and customer-focused individual looking to grow your career, we encourage you to apply.



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