Tech Support Specialist

12 hours ago


Makati City, National Capital Region, Philippines Hunter's Hub Inc. Full time
Company Overview

Hunter's Hub Inc. is a leading provider of digital banking solutions, dedicated to delivering exceptional customer experiences through innovative technology.


Job Summary

We are seeking an experienced Tech Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support for our mobile application, ensuring seamless user experiences and prompt resolution of issues.


About the Role

The ideal candidate will possess a strong background in technical support, with a focus on mobile applications or digital banking. You will work closely with our technology partners, internal teams, and customers to resolve technical issues efficiently and effectively.


Key Responsibilities
  • Provide excellent technical support for our mobile application, troubleshooting and resolving issues promptly.
  • Collaborate with technology partners, IT groups, and cross-functional teams to ensure smooth issue resolution.
  • Manage multiple priorities and work under pressure to meet customer expectations.

Requirements
  • At least 3 years of experience in technical support, with a focus on mobile applications or digital banking.
  • Strong knowledge of ticketing systems, problem management, and incident resolution processes.
  • Experience working with technology partners and cross-functional teams.
  • Excellent communication, analytical, and problem-solving skills.

Preferred Certifications
  • ITIL Foundation Certification
  • Certified Support Professional (CSP)
  • Certified Help Desk Professional (CHDP)

Ticket Management

You will be responsible for managing tickets, escalating them to Level 3 support when necessary, and performing root cause analysis to prevent future issues.


Why Join Us?

As a Tech Support Specialist at Hunter's Hub Inc., you will have the opportunity to work with cutting-edge technology, collaborate with a talented team, and contribute to delivering exceptional customer experiences.



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