Tech Support Specialist
12 hours ago
Hunter's Hub Inc. is a leading provider of digital banking solutions, dedicated to delivering exceptional customer experiences through innovative technology.
Job Summary
We are seeking an experienced Tech Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support for our mobile application, ensuring seamless user experiences and prompt resolution of issues.
About the Role
The ideal candidate will possess a strong background in technical support, with a focus on mobile applications or digital banking. You will work closely with our technology partners, internal teams, and customers to resolve technical issues efficiently and effectively.
Key Responsibilities
- Provide excellent technical support for our mobile application, troubleshooting and resolving issues promptly.
- Collaborate with technology partners, IT groups, and cross-functional teams to ensure smooth issue resolution.
- Manage multiple priorities and work under pressure to meet customer expectations.
Requirements
- At least 3 years of experience in technical support, with a focus on mobile applications or digital banking.
- Strong knowledge of ticketing systems, problem management, and incident resolution processes.
- Experience working with technology partners and cross-functional teams.
- Excellent communication, analytical, and problem-solving skills.
Preferred Certifications
- ITIL Foundation Certification
- Certified Support Professional (CSP)
- Certified Help Desk Professional (CHDP)
Ticket Management
You will be responsible for managing tickets, escalating them to Level 3 support when necessary, and performing root cause analysis to prevent future issues.
Why Join Us?
As a Tech Support Specialist at Hunter's Hub Inc., you will have the opportunity to work with cutting-edge technology, collaborate with a talented team, and contribute to delivering exceptional customer experiences.
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