Customer Support Specialists

19 hours ago


Mandaluyong City, National Capital Region, Philippines Neksjob Full time

Neksjob is a dynamic and customer-focused organization, constantly seeking exceptional professionals to enhance our team.

Role Overview

We are currently recruiting for Customer Support Specialists who possess excellent communication skills, a strong ability to resolve inquiries efficiently, and a passion for delivering top-notch service to our clients.

This role involves handling incoming calls, emails, or other forms of customer contact, where you will utilize your problem-solving skills to provide accurate solutions, ensuring complete satisfaction with each interaction.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Utilize various client-based tools and applications to manage customer interactions effectively.
  • Maintain accurate records of customer interactions and update relevant systems accordingly.
  • Collaborate with internal teams to ensure seamless resolution of complex customer concerns.
Required Skills and Qualifications

To succeed in this role, you will require:

  • A minimum of a high school diploma or equivalent qualification.
  • Excellent verbal and written communication skills.
  • Strong comprehension and analytical abilities.
  • Proficiency in computer software and internet navigation.
  • A willingness to work on-site at Neksjob's office.
Benefits

We offer an attractive package of benefits, including:

  • Competitive salary.
  • Exciting performance bonuses and account-specific allowances.
  • Career advancement opportunities within the company.
  • Promotion prospects within the organization.
  • Comprehensive healthcare benefits.


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