Customer Support Specialist
1 day ago
Neksjob Job Overview
We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Specialist. This role is ideal for those who enjoy interacting with people, resolving issues, and providing exceptional service.
Job Responsibilities:
- Respond to incoming calls from customers, addressing their queries, concerns, and complaints in a professional and courteous manner.
- Troubleshoot problems and provide solutions or escalate issues to relevant teams when necessary.
- Provide information about Neksjob products and services, highlighting their features and benefits.
- Maintain accurate records of customer interactions, including call logs and issue resolutions.
Requirements:
- Vocational, Associate, or College Graduate degree in a relevant field.
- At least 3 months of experience in customer-facing roles, preferably in the BPO industry.
- Excellent communication, problem-solving, and multitasking skills.
- Ability to work onsite and adapt to changing situations.
Benefits:
- Paid training to ensure you have the necessary skills to excel in your role.
- Competitive salary plus allowances to support your financial well-being.
- Monthly performance incentives to recognize your hard work and dedication.
- Career development and advancement opportunities to help you grow professionally.
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