Customer Support Liaison

18 hours ago


Makati City, National Capital Region, Philippines HR Network Inc. Full time
Job Overview

We are seeking a highly skilled and experienced Customer Service Specialist to join our team at HR Network Inc. As a key member of our customer support department, you will be responsible for providing exceptional support and assistance to our clients who use our software and services.

Key Responsibilities
  • Issue Resolution: Address and resolve customer inquiries and issues related to our company products in a timely and professional manner.
  • Tech Support: Provide guidance on the use of our software and troubleshoot technical problems to ensure client satisfaction.
  • Relationship Building: Build and maintain strong relationships with clients to understand their needs and preferences.
  • Escalation: Act as the main point of contact for customer concerns and escalate issues when necessary to ensure prompt resolution.
  • Feedback Analysis: Analyze client feedback and challenges to identify solutions and areas for improvement.
Qualifications and Skills
  • Education: Bachelor's degree in Accountancy or any related field.
  • Communication: Strong communication and interpersonal skills to effectively interact with clients and internal stakeholders.
  • Problem-Solving: Problem-solving and analytical abilities to resolve complex customer issues.
  • Familiarity: Familiarity with software systems, particularly those used in the automotive or dealership industries is a plus.
About Us

At HR Network Inc., we value our clients' satisfaction above all else. We strive to provide exceptional service and support to help our clients achieve their goals. If you share our commitment to excellence and are passionate about delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.



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