
Human Resources Generalist
1 week ago
The role of People Operations Coordinator is a critical position that supports the HR function by assisting with various people operations activities and ensuring the smooth execution of HR processes. The ideal candidate will have a passion for HR and People Experience, excellent organizational skills, and a strong customer service orientation.
Key Responsibilities- Deliver an empathic and customer service-focused experience for everyone in the organization.
- Provide support to employee questions and inquiries, delivering high-level customer service and exploring opportunities to innovate and advance our People Operations backbone.
Employee Lifecycle Support
- Assist with the full employee lifecycle, including pre-boarding, onboarding, offboarding, leave administration, employee change requests, and maintaining personnel records.
- Coordinate HR-related documentation, such as employment contracts, offer letters, change letters, and HR-related correspondence.
- Manage employee data in the HRIS, ensuring data accuracy and integrity and meeting employee experience processes.
Systems, Automation & Reporting
- Ensure rigorous QA processes for all data entry tasks.
- Develop automation of HR processes to eliminate manual repetitive tasks.
- Ownership of the People Confluence space and HR Google Drive, keeping documents up-to-date and accurate.
- Keep the People Ops playbook up to date with documented processes and links.
Employee Relations
- Zendesk triage with a 24-hour response time across tickets.
- Serve as a point of contact for employee inquiries regarding People policies, procedures, and benefits.
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- 3–5 years of experience in HR administration or a similar role.
- Knowledge of employment laws and regulations.
- Strong attention to detail and excellent organizational skills.
- Proficiency in Google Suite and HRIS software.
This role requires a dedicated and detail-oriented individual who can work effectively in a global team spanning multiple locations.
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