Strategic Enterprise Customer Advocate

6 days ago

Rizal, Philippines beBeeSuccess Full time $94,385 - $108,612
Customer Success Manager Position

The Customer Success Manager is a key role championing the success of enterprise customers. This individual will think strategically and drive quantifiable value through products and services.

Key Responsibilities
  • Develop Joint Plans: Create customer success plans, value plans, and other essential customer assets with clients.
  • Regular Meetings: Conduct regular meetings with designated accounts, adhering to governance frameworks and industry trends.
  • Collaboration: Partner with sales, services, and partner teams to ensure success within the customer base.
  • Revenue Opportunities: Identify revenue opportunities and lead them to sales execution.
  • Maintaining Relationships: Maintain strong customer relationships, possessing commercial, technical, and business acumen.
  • Data Analysis: Prepare business proposals, analyzing data to provide commercially sustainable recommendations.
  • Sales Performance: Generate revenue by recommending value-added services and participating in sales performance incentive programs.
  • Account Growth: Develop account and territory plans for growth potential, maturity progression, retention, and on-time renewals.
  • Customer Satisfaction: Enhance customer satisfaction and secure referenceable customers.
  • Operational Excellence: Maintain operational excellence and improve customer contract management.
  • Customer Advocacy: Act as an objective advocate, balancing customer satisfaction and expectations.
  • Customer Insights: Anticipate customer needs and provide insights based on external and internal information.

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