Post-Sales Customer Success Advocate

7 days ago

Rizal, Philippines beBeeSupport Full time ₱600,000 - ₱800,000
Job Title: Enterprise Provisioning Support Specialist">

The role of a Provisioning Support Specialist is to provide post-sales support for our clients. This involves playing an integral part in supporting the adoption and use of Atlassian products, providing an important feedback loop into product and sales teams so we can continue to improve and refine our offerings.

This specialist will be responsible for demonstrating exceptional customer service skills, learning new systems and processes to support post-sales activities for Enterprise customers, and working collaboratively with a geographically dispersed team and other departments to ensure a seamless customer experience.

Key responsibilities include providing billing, quoting, and licensing support for internal sales teams and external customers, creating quotes, and supporting an end-to-end order management process. The ideal candidate will have excellent written and spoken English, with the ability to convey technical issues in non-technical terms.

Requirements
  • Extensive background providing customer and sales support through various channels.
  • Strong customer service background with empathy, positive language, attentiveness, and active listening.
  • Experience creating quotes and supporting order management processes.
  • Excellent communication and problem-solving skills.
  • Ability to work under pressure and handle high volumes and demands.
  • Robust multitasking skills with strong attention to detail.
Preferred Qualifications
  • Familiarity with ERP systems and Salesforce.
  • Previous B2B or B2C support experience providing billing and licensing support.
  • Demonstrated talent at inspiring change from customer feedback.
Benefits

We offer a wide range of perks and benefits designed to support you, your family, and help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and more.

About Us

We are a distributed-first company motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet, and our solutions are designed for all types of work.

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